Refund Policy

Dear customers,

Thank you for shopping with us at Einmilk.

We would like to remind you that Einmilk has a strict return or exchange policy. Thus, it is the buyer’s responsibility to make sure that:

  • The right products are added to the shopping cart.
  • Promotion code is entered correctly when available and valid.
  • Shipping details are entered correctly.
  • Payment method and details are entered correctly.

Please be mindful of the above before proceeding to checkout. *

If there may be any concerns or enquiries regarding your purchase, please email us at  order@einmilk.com. We’d love to assist whenever possible!


To ensure that you are completely happy with your purchase, our return or exchange policy is valid for 7 days from when your purchase was delivered.

Einmilk strives to process our orders efficiently. You may email us at order@einmilk.com or call us at +65 6591 8729 to request an order cancellation within a timely manner. If your purchase has already been dispatched or on its way to you with the courier, please refer to “How does the return process work?”, in order to attempt a refund for your purchase. If your purchase has not been dispatched, you may be eligible for a refund upon order cancellation. However, Einmilk reserves rights to apply an administrative and processing fee in a situation as such.

If you are not 100% satisfied with your purchase, please email us at order@einmilk.com to request a return or exchange within 7 days, from when your purchase was delivered. We will do our best to assist you in resolving the matter. * Please note that it is buyer’s responsibility to raise order or return concerns to Einmilk in a timely manner, any return or exchange request after the 7-days timeframe will not be entertained.

In order to obtain a refund or exchange successfully, buyers are required to adhere to the following instructions accordingly, with terms and conditions apply*:
 

Step 1: Submit a request for return or exchange, within 7 days from when your purchase was delivered. You are required to attach at least one picture of all your unopened item(s) in your request of return or exchange.

Step 2: You will be notified of whether or not your request of return or exchange is approved. If approved, you are required to ship out the returning and/or exchanging item(s) to Einmilk, within 7 days from when your request of return or exchange is approved.

Step 3: Once we received your returned and/or exchanged item(s), Einmilk will proceed to assess the returned and/or exchanged item(s). This process usually takes about 2-3 business days. You will be notified if you may obtain a refund or exchange successfully.


Terms & Conditions Apply*

  1. Please note that it is buyer’s responsibility to submit return or exchange request to Einmilk in a timely manner, any return or exchange request submitted after the 7-days timeframe will not be entertained.
  2. Einmilk will only accept returned and/or exchanged items in their original packaging and in re-saleable condition.
  3. If you had already opened the product, or if you changed your mind after 7 days from when you received your purchase, Einmilk will not be able to accept any return or exchange request.
  4. Cost of return or exchange delivery will be covered by buyers.
  5. Please include all items that were originally in the package when returning and/or exchanging any products to Einmilk, including any brochures, plastic packaging, samples and free gifts. Do note that failure to include all items that were originally in the package will result in a failure in obtaining a refund or exchange.
  6. To ensure that the items are packed in a protective box before handing it to your courier for return delivery. Einmilk will not be able to process your return and/or exchange request if the item(s) is damaged during the return delivery.
  7. Einmilk reserves right to inspect the Product and determine whether the Product was rightfully returned for a successful refund or exchange. Einmilk’s decision in respect of such returned and/or exchanged products shall be deemed final and binding on you.
  8. Return or exchange does not include complimentary formula milk sample.

*Complimentary Einmilk Baby Starter Pack is currently available for members residing in Singapore only.